Refund Policy

1. Eligibility for Refund

You may be eligible for a refund in the following cases:

• Invalid Key: If the game key you received is invalid, already used, or does not work, we will provide a replacement key or a full refund.
• Wrong Product: If you received a different product than what you ordered, we will send the correct product or issue a refund.
• Duplicate Purchase: If you accidentally purchased the same product twice, we will refund the duplicate order (if the key has not been activated).
• Non-Delivery: If your product was not delivered within 24 hours of purchase and our support team cannot resolve the issue.

2. Non-Refundable Cases

• The game key has already been activated/redeemed on your account
• You changed your mind after purchase (buyer's remorse)
• The game does not meet your personal expectations or preferences
• Your system does not meet the game's minimum requirements
• The game has been banned or removed from the platform by the publisher
• Gift cards and in-game currency codes that have been redeemed

3. How to Request a Refund

1. Contact our support team via the Contact Page or email support@tuboflow.com
2. Include your order number and a description of the issue
3. Provide evidence if applicable (e.g., screenshot of an error message, proof that the key is invalid)
4. Our team will review your request within 24-48 hours

4. Refund Processing

• Approved refunds will be processed within 3-5 business days
• Refunds are issued to the original payment method used for the purchase
• Processing times may vary depending on your payment provider

5. Free Products

Products offered for free ($0.00) do not qualify for refunds as no payment was made. If you experience issues with a free product, please contact our support team for assistance.

6. Contact Us

If you have questions about our refund policy, please reach out to us at support@tuboflow.com or use our Contact Page.